In a sizzling legal setback, Braai Block, the popular Gauteng-based food supplier, has been fined a hefty R1 million for breaking the rules of the Consumer Protection Act (CPA). The National Consumer Tribunal’s ruling came after Braai Block failed to properly disclose key details on its sales records, including its trading address and the dodgy service fee it tacked onto every transaction.
The NCC (National Consumer Commission) was tipped off by a customer, leading to an investigation that uncovered the company’s violations of sections 23(6)(a) and 26(3)(b) of the CPA. These sections are clear: the price on the goods should match what’s on display, and a proper sales record should show the business’ address. Braai Block clearly missed the memo.
In response, the Tribunal slammed Braai Block for its “deceptive” practices, calling out the food supplier for treating its loyal customers poorly. Despite their claims of offering “premium” braai food and being a beacon of food safety, this fine has left a bad taste in their customers’ mouths.
Braai Block, known for its organic braai fast food chain across South Africa, now has 90 days to cough up the fine. Here’s hoping they sort their legal issues faster than they can braai a boerewors!